BALSO SUPPORT
Clear answers, without a maze.
Find help with access, purchases, and deletion below. Balso has no account to recover and no server copy of your library.
No verified support address was supplied for this site. One will be published here before release.
COMMON HELP
Start here.
Why does Balso need photo access?
Balso uses Apple's Photos APIs to measure your library and find possible cleanup groups on your device. Access is local; your photos are not uploaded to Balso.
Can I undo a deletion?
Apple's Photos behavior applies. Items may remain in Recently Deleted for Apple's stated recovery period where that feature applies. Check there promptly if you removed something by mistake.
Who handles the Balso Pro payment?
Apple processes the purchase through the App Store and StoreKit. Balso does not receive your payment-card details.
How do I change photo access?
Open iOS Settings, find Balso, and change its Photos permission. Restricting access may prevent Balso from measuring the full library.